Additional Driver
Additional driver fee is 4.20 EUR per day with a maximum charge of 42.00 EUR per rental. Rental conditions apply to all additional drivers. All fees quoted are inclusive of VAT.
After Hours Service
After hours returns (10pm-8am) are allowed free of charge for the Airport location. The customer should park the car in any empty spot at Enterprise parking place and return vehicle keys at the drop box, which is located at the Counter area. All vehicle documents (the parking access card as well) should be left also at the drop box. After vehicle inspection in the morning, an Enterprise representative will contact you to inform you on the vehicle inspection result.
Age Requirements
The minimum age requirement to drive all vehicles is 21. There is no maximum rental age. No additional fees apply to young drivers.
Cross Border Policy
Out of country (Cross Border) rentals are allowed to certain countries outside of Bulgaria. Out of country rentals require prior approval (at least 5 working days prior to the pick-up date) and are charged at an extra 120EUR per rental.
Out of country rentals are allowed only into following Countries: Albania, Bosnia, Greece, Germany, Moldova, Montenegro, Austria, Croatia, Italy, Romania, Slovakia, Slovenia, Serbia, Czech Republic, North Macedonia, Hungary, and Switzerland.
Out of country rentals are not allowed to countries that are not listed above.
Process and publication of green card (cross border third party insurance): The minimum time of publication of a green card is 5 working days. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Roadside assistance - car replacement is available while driving to the above listed countries except Albania, Bosnia, Moldova and Montenegro.
Damage Waiver
Collision Damage Waiver (CDW) reduces the deductible in the event of damage of the vehicle.
If CDW is not included in the reservation, it is available for purchase at the rental counter. The standard deductible is 720 EUR for the vehicle categories Mini and Economy, 1200 EUR for Compact, Intermediate and Standard cars, and 1800 EUR for Full Size cars. The deductible will be charged every time a vehicle is damaged, lost, not returned.
Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDW is not insurance.
All amounts above are inclusive of VAT.
One Way Drop Policy
Domestic one way rentals are allowed for all car groups and cost as follows. Sofia airport to Bourgas airport and vice versa is 150 EUR plus VAT.
Sofia airport to Varna and vice versa is 180 EUR plus VAT. Bourgas to Varna and vice versa is 70 EUR plus VAT. One-ways have to be pre-booked and the minimum length of rental must be at least 5 days for domestic one ways. All domestic one ways are on request. International one way rentals are not permitted.
Exclusive Policy
Retail and, or tour- total rental charges include unlimited mileage, supplementary liability protection -SLP, third party liability, and VAT. Corporate- total rental charges include unlimited mileage and supplementary liability protection -SLP, third party liability. Additional protection products may be purchased. All extra special equipment and protection products not included in the package are subject to VAT.
Refueling Service
Refueling policy- customers must return the car with a full tank or the same amount of fuel in the rental vehicle at time of pickup or refueling charges will apply. Unleaded-diesel - 3.00 EUR per litre, including VAT.
Insurance Policy
Supplementary liability protection -SLP- third party liability is included in all rates and required by law. The rental vehicle is covered for third party liability- property damages up to EUR 500,000 bodily injury or death up to EUR 500,000 for 1 person and up to EUR 2,500,000 for 2 or more persons in accordance to Bulgarian law. A copy of the third party liability policy is available in the rental vehicle for inspection.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals at this location. Redemption of points is not available at this location.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption of free days is not available at this location. Note: Emerald Club members can earn credits at National and Enterprise brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Miscellaneous Policy
During the winter season, all rental vehicles are fitted with winter tires in accordance with local road laws. Winter tires are included in all rates.
Personal Accident Insurance
Personal accident insurance -PAI- is an optional coverage product which provides limited cover for death, disability and medical expenses in the event of an accident. The cost of PAI is 4 EUR per day exclusive of VAT for all car groups.
Forms of Payment
Visa, American Express, Eurocard and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The security deposit for Mini and Economy car groups is 360EUR, for Compact, Intermediate and Standard car groups is 600EUR and for Full Size car groups is 1080EUR. All amounts mentioned are including VAT. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products, but not for the security deposit block. Please enquire at the local branch for details.
Renter Requirements
All drivers must present a full valid driving license and a valid identity card or passport. All drivers must also have held their full license for a minimum of 1 year. Renters holding a driving license from an EU member state or a country-state, which is part of the Vienna convention accordance to the law of treaties, do not require an International Driving Permit. For all other countries a valid International Driving Permit is required along with the national/ domestic driving license. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organization. Upon the United Kingdom leaving the European Union (EU) the requirements for UK Driving license holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at: https://www.gov.uk/guidance/prepare-to-drive-in-the-eu-after-brexit.
Super Collision Damage Waiver
Full Damage Waiver is an optional coverage product which covers the customer’s financial responsibility in cases of damage to the rental vehicle and reduces the deductible and or excess amount to zero. This coverage product cannot be purchased unless standard Collision Damage Waiver - CDW is purchased. All costs are inclusive of VAT:
Car Groups Mini, Economy, 9.00 EUR per day - excess is zero.
Car Groups Compact, Intermediate and Standard 12.00 EUR per day - excess is zero.
Car Groups Full-size 18.00 EUR per day - excess is zero
In case of car damage, an administration fee (D.A.F.) of 36.00 EUR (inclusive of VAT) will be charged to the driver and is not refundable since it applies irrelevantly to the party at fault.
Note! A deductible will still be applicable for Tire and Windshield related incidents. You can buy additional coverage for tires and windshield which also lowers your deductible on those items to zero.
Arrival Directions
RENTAL COUNTER IS LOCATED IN THE ARRIVALS HALL WITHIN TERMINAL 2. SOFIA AIRPORT PROVIDES FREE SHUTTLE BUS SERVICE BETWEEN TERMINAL 1 AND 2 EVERY 30 MINUTES FROM 7AM TO 645PM. SHUTTLE BUS STOPS IN FRONT OF BOTH TERMINALS ARE DESIGNATED BY INDICATIVE SIGNS AND ROAD SURFACE MARKING. OUTSIDE OF THE SHUTTLE OPERATING HOURS, FREE INTER TERMINAL TRANSFERS CAN BE REQUESTED AT INFORMATION DESKS INSIDE BOTH TERMINALS PUBLIC AREAS OR AT VIA FLIGHT INFORMATION TELEPHONE NUMBERS 359 2 937 2211 12 13.
Supplemental Liability Protection
Supplementary liability protection -SLP- third party liability is included in all rates and required by law. The rental vehicle is covered for third party liability- property damages up to EUR 500,000 bodily injury or death up to EUR 500,000 for one person and up to EUR 2,500,000 for 2 or more persons in accordance to Bulgarian law. A copy of the third party liability policy is available in the rental vehicle for inspection.
Theft Protection
Theft Waiver is an optional coverage product which reduces the customer’s financial responsibility in the event of theft or loss to the excess and or deductible amount. The customer is liable for the full cost of the rental vehicle if this coverage product is not purchased. All costs are inclusive of VAT.
Car Groups Mini and Economy 10.20 EUR per day - excess is 720.00 EUR.
Car Groups Compact, Intermediate and Standard 11.00 EUR per day - excess is 1200.00 EUR.
Car Groups Full-size 27.00 EUR per day - excess is 1800.00 EUR.
Tire and Windshield Protection
Tires and Windshield protection is an optional coverage that reduces the renters' financial responsibility in the event of damage to the tires and/or windshield and the undercarriage of the vehicle subject to the terms and conditions of your rental contract and applicable laws.
It is available for an additional fee and reduces the excess for damage to the undercarriage, the tires, or the windshield of the vehicle to ZERO. If not included in your reservation, CDW is required to be able to purchase Tire and Windshield protection. The accident report should always be supplemented so that the insurance covers will be in effect. In case of car damage or car theft, an administration fee (D.A.F.) of 36.00 EUR (inclusive of VAT) will be charged to the driver. This charge applies irrelevantly to the party at fault.
