Additional Driver
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
Age Requirements
Minimum age to rent a vehicle is 21 and no maximum rental age.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Cross Border Policy
Driving restricted within the country of Dominican Republic only.
Delivery and Collection
Delivery and Collection is available. Customer can pre-arrange pick up and drop off of vehicle in advance.
Customer must contact the rental office directly upon arrival.
Pick up and Drop off is available at no additional cost for anything up to 3 miles.
Pick up and drop off is available at a cost of $20.00 USD for 4 to 15 miles.
Pick up and drop off is not available beyond 15 miles.
One Way Drop Policy
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Enterprise Protection Package
Enterprise Protection Package (EPP) is a package product which includes Collision Damage Waiver-Theft Protection (CDW-TP), Tire and Windshield Protection (TWP), Third Party Liability (TPL) and Deductible Protection (DP) at a discounted price. Enterprise Protection Package (EPP) is not insurance. If you purchase EPP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, and up to the policy limits for damages and injuries to third parties during the rental period in the Dominican Republic subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
No deductible Applies.
Refueling Service
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at market price at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2- We Refill
This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local market fuel prices.
Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone). Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Personal Accident Insurance
Personal Accident Insurance (PAI1)The purchase of personal accident insurance is optional and not required to rent a vehicle
Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $6,900 USD (200,000 DOP) for each passenger in the vehicle including the driver, up to maximum passenger allowed in the vehicle. Coverage also includes Accidental Death coverage of $17,250 USD (500,000 DOP)
Forms of Payment
Credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored- American Express, MasterCard, VISA, Discover, Diners Club
An authorization on the credit card in the amount of 1000.00 USD plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit and or Check cards are not accepted at this location. Debit and or check cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo.
Roadside Protection
Roadside Plus (RSP) - If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
Renter Requirements
Must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
This location accepts notarized Chinese Drivers License.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Arrival Directions
The rental counter is approximately a 3 minute walk from the baggage claim area. Once at the counter, the customer will obtain their rental agreement and keys, and be shown to their vehicle.
Theft Protection
Theft Protection is Included in Collision Damage Waiver
Third Party Liability
Third Party Liability -TPL- protection is required by the rental company unless the Enterprise Protection Package -EPP- is purchased. Customers can obtain coverage up to 500,000.00 USD for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection.
Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards is not accepted by the local rental company as a valid alternative to TPL.
Tire and Windshield Protection
Tire and Windshield Protection (TWP)
Tire Windshield Protection waives customer's liability in the event of damage to tires or windshield.
