Additional Driver
Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any hire location and present their driving licence. A daily surcharge of 19.11 GBP will apply at airport/premium locations and 15.60 GBP at all other locations.
Age Requirements
The minimum age to rent for all vehicles is 30. Renters aged 25 or older may rent cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard, Small Passenger Vans as well as Cargo Vans except for Cargo Vans with tail lift for which the minimum age is also 30. No additional surcharges apply. Renters aged 19 years or older who have held a full driving license for at least one year, can access a vehicle through Enterprise Car Club. Find more information at www.enterprisecarclub.co.uk.
Cross Border Policy
Customers collecting a vehicle from the UK mainland and intending to drive in the Republic of Ireland or mainland Europe must purchase European Travel Coverage. Please note that customers who do not hold a UK Driving License may be subject to additional checks and qualifications prior to rental. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA.
In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours notice prior to collecting the vehicle to arrange their European Travel Coverage.
European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country.
The charge for European Travel Coverage is 325.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged 27.00
Please note that we are unable to provide any additional equipment or permits and certificates that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are required to be aware of any requirements of the destination and any countries or regions customers might travel through.
Advice on driving in Europe following the United Kingdom leaving the European Union may be found at www.gov.uk/driving-abroad
Damage Waiver
Damage Waiver (DW) reduces the liability of the renter in the event of damage to or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase.If included in the reservation, the excess amount for each incident of damage is 1,750 GBP for all cars and SUVs in the categories Mini, Economy, Compact, Intermediate and Standard. All other vehicles have an excess of 2,250 GBP. The excess will be charged every time a vehicle is damaged, lost or stolen.Before purchasing DW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
"1) DW and EP do not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the United Kingdom without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) any other exclusions to DW or EP specifically listed in the Local Addenda."
Debit Card Policy
Debit cards are accepted. Full Size SUVs, Large Passenger Vans and Cars of the categories Elite, Fullsize, Premium, Luxury and Executive require a credit card. Renters with residence in the UK who wish to use a debit card will need to pass an online address check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.
Damage Dispute Resolution
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 44 (0) 345 604 2881.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. If you have reserved a one-way rental, this fee is listed in the reservation details and/or the Summary. If unscheduled, this fee will be listed on your rental invoice.
Exclusive Policy
Total charges include Vehicle Excise Duty and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at the time of hire. Additional products, services, special equipment and protection products may also be purchased.
Excess Protection
Excess Protection (EP) is an optional coverage available either:(i) Where you have also purchased DW from us, in which case, your responsibility for any loss caused by damage to, theft or loss of the Vehicle is further reduced to the excess amount indicated on the Summary, or(ii) If you purchase EP, but not DW, you remain liable for all losses above the amount indicated on the Summary up to the full market value of the Vehicle, every time the Vehicle is damaged or stolen or lost. For all Cars and SUVs of the categories Mini, Economy, Compact, Intermediate and Standard the excess can be reduced to 100 GBP. For all other vehicles the excess can be reduced to 250 GBP. Excess will be charged every time a vehicle is damaged, lost or stolen.Before purchasing EP it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If EP is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. EP is not insurance.
Excess Protection Exclusions/Voids
"1) DW and EP do not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the United Kingdom without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) any other exclusions to DW or EP specifically listed in the Local Addenda."
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of up to 15 GBP. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Mileage Policy
Mileage- all vehicles include unlimited mileage
Forms of Payment
All major debit and credit cards, issued by either Visa, Mastercard or American Express, are accepted. All cards presented must be in the renters name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. Cash, checks, prepaid cards, Diners Club and Discover Card are not accepted. For all Cars and SUVs of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers and Vans a deposit of 200.00 GBP is required. These vehicles may be rented with a debit or credit card. A valid credit card is required to rent Large People Carriers, Compact Elite, Full Size SUVs, Premium, Luxury, and Executive vehicles. A £500.00 deposit applies to Large People Carriers, Compact Elite, Full Size SUVs, and Premium vehicles, while Luxury and Executive vehicles require a £1,000.00 deposit. Airports Only - Debit cards are accepted at the time of hire with a round-trip plane ticket or flight itinerary that shows the renters name and discloses the return date. Airport locations only serve deplaning customers. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held.
Roadside Protection
Roadside Assisstance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (including the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, glass repair or glass replacement costs (except when part of a larger repair) and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the rental period may affect the protection available under RAP (see Exclussions section). Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier.
Roadside Protection Exclusions/Voids
"RAP does not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the United Kingdom without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) when running out of fuel more than once during the Rental Period, or e) any other exclusions to DW or EP specifically listed in the Local Addenda."
LTNT - Deposit Policy
For all vehicles of the categories Mini, Economy, Compact, Intermediate, Standard, Small People Carriers and Vans a deposit of 200.00 GBP is required. These vehicles may be rented with a credit or debit card issued by Visa, Mastercard or American Express – restrictions and additional requirements apply to debit cards.
Large People Carriers, Compact Elite, Full Size SUVs and all Premium vehicles require a deposit of 500.00 GBP. For Luxury and Executive vehicles, a deposit of 1000.00 GBP applies. A credit card issued by Visa, Mastercard or American Express is mandatory to rent these vehicles.
All cards must be in the renter's name and be physically presented as contactless is not supported. Cash or prepaid cards are not accepted.
LTNT - VRI
Please note for SUVs, Passenger Vans and Cars of the categories Elite, Fullsize, Premium, Luxury and Executive Debit Cards are NOT accepted and renters require a credit card. Renters with residence in the UK who wish to use a debit card will need to pass an online address check as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
Airports Only - Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary that shows the renter's name and discloses the return date. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renter's name. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held."
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving licence (digital licences are not accepted).Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):• If the licence is in a language other than that of the country in which you are renting, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.• If the home country licence is in a language other than that of the country in which you are renting, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic, etc.), an International Driving Permit is required.• If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case, the home country licence must also be presented.• Customers may not rent a vehicle solely with the International Driving Permit. The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification. All renters must provide a valid photo ID such as a driving licence, passport or ID card. Visitors to the UK must also provide proof of return travel and accommodation information while in the UK. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.
Arrival Directions
Please call 01642 608330 immediately on your arrival at the airport to arrange your pick up time and location. You will then be met and taken to the Stockton-on-Tees office where you will collect your car. The free pick up and ride back service to/from this location is available during normal office hours and takes approximately 10 minutes
Third Party Liability
If Third Party Liability is included in your reservation, you and additional authorised drivers will be provided cover by our motor fleet insurance policy (subject to all terms, conditions, limitations, exceptions and exclusions of such policy) that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.
Important Branch Information
Enterprise is temporarily consolidating its UK branches. A representative will contact you prior to your scheduled date and time and confirm your details and rental location. If you have any questions, please call 01642-608330.
STOCKTON