Additional Driver
All additional drivers must meet all rental requirements. Additional drivers can be added to the contract at any rental location within the same country and at any time during the rental. An additional driver fee of 9.50 EUR incl. VAT (21%) per day applies.
After Hours Service
After-hours pick-upCurrently, pick-ups outside the opening hours are not offered at this location.After-hours returnsVehicles can be returned outside the opening hours of this hire location. Please enter the Q-Park Mahler via the entrance on Benjamin Brittenstraat, Amsterdam. Park the vehicle in a safe and secure designated parking space on level -3 of the Q Park, in area C. Make sure that the vehicle is locked and ensure that you have gathered all of your personal belongings before leaving. Place the keys in the drop box located next to the office door. No additional charges apply for returns outside the opening hours. Please note, if your after-hours return has not been pre-arranged with the branch, a parking fee of €80 applies. The renter's responsibility for the vehicle and hire charges ends once an employee inspects the vehicle on the next business day.
Age Requirements
The minimum age requirement to rent all vehicles is 25. The maximum age to rent is 80. Renters between the age of 18 and 24 may rent all categories except Full Size, Premium, Luxury and Special. A young driver fee of 10.00 EUR per day (up to a maximum charge of 100.00 EUR) applies to all renters between the age of 18 and 24. Young drivers must have held their driving license for a minimum of 1 year.
Cross Border Policy
Vehicles can be driven in Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Ireland, Liechtenstein, Luxembourg, Monaco, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom and the Vatican (Area 1). Any islands are excluded from cross border travels. Travels to Norway and Sweden are only permitted between 1st May and 30th September. On request vehicles may also be driven in Croatia, Czech Republic, Poland, Slovakia and Slovenia (Area 2).
Standard, Fullsize, Premium, Luxury Special vehicles as well as the brands Audi, BMW, Mercedes and Volkswagen are not permitted to go into Area 2. A surcharge of 5.00 EUR per day excl. VAT (21%) will apply for all cross border travels to Area 2. Prior authorization to leave the country with the vehicle is not required except when traveling to countries in Area 2. Driving the vehicle into any unauthorized country without prior authorization is a breach of contract and will require the customer to pay for all recovery expenses.
Damage Waiver
Our Collision Damage Waiver (CDW) limits the customer's excess in the event of:- Damage to the vehicle's bodywork- Damage to the tyres and windows of the vehicle- Theft or attempted theft of the hire vehicle- Damage to others or their property (3rd-party liability)If CDW is not included in the reservation, it is an optional coverage available for purchase by the renter.CDW reduces the customer’s excess to the following amounts:- 1,100 EUR for Mini, Economy, and Compact vehicles- 1,400 EUR for Intermediate and Standard vehicles- 1,700 EUR for Full-size, Premium, and Luxury vehicles.- 3,000 EUR for Special category vehicles.
Delays Policy
For all reservations, there is a lead time of 1 hour from the time the booking is made before it is confirmed. All vehicles will be held for up to half an hour after the scheduled pick-up time during opening hours. If you are running late, please contact the branch to make them aware.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route, and car category. For all one-way rentals (domestic or international) authorization must be obtained either prior to arrival or at the rental counter. If the hirer returns the vehicle one way without authorization or returns the vehicle to any other location than the return location reflected on their rental agreement, an additional repatriation fee will be charged. Unauthorized international one-way drop-offs will incur a repatriation fee of €1200 (excluding VAT), in addition to the applicable standard one-way fee. Domestic one-way drop-offs are available between rental branches in the Netherlands. International one-way drop-offs are possible at selected Airports branches in Belgium, France, Germany, and Luxembourg only.
Exclusive Policy
Cost of rental includes Time and Distance (with mileage limitations based duration of rental), Supplemental Liability Protection, VAT and Airport Fee (where applicable).
Excess Reduction
For customers who want to reduce their excess, we recommend our Excess Reduction coverage:ER is available only when Collision Damage Waiver (CDW) is included in the reservation or selected as an additional protection.The purchase of ER reduces the customer's excess to 500 EUR in cases of:- Damage to the vehicle's bodywork- Damage to the tyres and windows of the vehicle- Theft or attempted theft of the vehicle- Damage to others or their property (3rd Party Liability)Excess Reduction (ER) is an optional coverage available for selection by the renter.
Refueling Service
As a customer, you can choose how to pay for fuel or EV recharging when returning the vehicle.You may refuel or recharge the vehicle to the same level as received at the time of rental. If you choose not to refuel or recharge the vehicle to the same level, you will be charged the local rate, which is typically above the local fuel price or kilowatt-per-hour price.Before the rental, you may opt to prepay for a full tank of fuel or battery charge. Prepay gives you two conveniences: You can avoid the hassle of refueling or recharging the vehicle before returning. You will be charged for the full tank of fuel or electric charge upfront at a competitive rate and you can return the vehicle empty.Note: Prepaid fuel is only sold in full tanks at the discounted price per gallon/liter. Local fuel and kilowatt rates will vary by the area in which you are renting a vehicle. A full EV charge is considered above 80%. No refund will be offered for unused fuel or battery charge.
Miscellaneous Policy
All-season tires are available to purchase at time of pick-up on a limited number of car categories between 1 November and 31 March for a daily charge of 25,00 Euro and maximum 250,00 Euro per rental. In cases of loss or damage a replacement fee of up to 3500,00 Euro applies. If travelling cross border all-season tires may be a legal requirement. Please check with the rental branch at time of rental.
Forms of Payment
All major credit cards, issued by either American Express, Mastercard, Visa and Diners Club are accepted. All cards presented must be in the renters name and must be valid for the duration of the rental. Digital cards (Apple Pay/Google Pay etc.), travellers checks, prepaid cards, cash, debit cards and retail store cards are not accepted as methods of payment. A security deposit plus the estimated cost of the rental will be taken at the time of rental. For Luxury and Special vehicles two major credit cards in the main drivers name are required for security purposes. The deposit amounts vary depending on vehicle category and protection products selected/included. Details of the deposit amounts are listed below:Mini, Economy, Compact, Intermediate and Standard vehicles categories:No Damage Waiver included or selected - Rental amount plus 600 EUR security depositCollision Damage Waiver (CDWTP) or Excess Reduction - Rental amount plus 400 EUR security depositZero Excess - Rental amount plus 200 EUR security depositFull Size, Premium, and Luxury Vehicles categories:No Damage Waiver included or selected - Rental amount plus 1200 EUR security depositCollision Damage Waiver (CDWTP) or Excess Reduction - Rental amount plus 1200 EUR security depositZero Excess - Rental amount plus 600 EUR security depositSpecial vehicle category:No Damage Waiver included or selected, Collision Damage Waiver (CDWTP), Excess Reduction or Zero Excess - Rental amount plus 5000 EUR security deposit.
Renter Requirements
All drivers must present a fully valid driving license. Electronic or digital driving licenses are not accepted. All drivers must have held their license for at least 1 year. In addition, all renters must present a valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
Roadside Assistance PLUS
For customers who want extra reassurance with the rental vehicle, we suggest selecting our Roadside Assistance Plus protection.Roadside Assistance Plus (RSP) is an optional coverage available for selection by the renter.The purchase of RSP covers the call out costs related to breakdowns for the following reasons:- Flat tire(s)- Flat battery,- Lost keys or keys locked in the vehicle- Running out of fuel- MisfuellingRSP does not cover the eventual cost to repair the vehicle and any travel cost to exchange the vehicle.To benefit from Roadside Assistance Plus coverage, customers must contact our dedicated Breakdown and Assistance Service immediately following an incident. If the Renter does not contact the Breakdown and Assistance Service and if Renter initiates steps or make any disbursements without the prior consent, the Roadside Assistance plus coverage does not apply.
Supplemental Liability Protection
Supplemental Liability Protection (SLP) is required by law and included in all rates. This protection provides the renter and any authorised drivers coverage against bodily injury and property damage that you might inflict on a third party as a result of an accident involving the vehicle. The amounts of liability cover are available upon request. You must comply with all rental terms and conditions to receive the benefit of SLP.
Third Party Liability
All the vehicles in the enterprise fleet are insured against bodily injury and property damage that you might inflict on a third party as a result of an accident involving the vehicle. The amounts for such liability cover are available on request. In particular, you must comply with the rule concerning permitted destinations, as set out in the - General Car Rental conditions of Enterprise Rent - A - Car NL - in order to have the full benefit of the insurance provisions.
Zero Excess
For those who want full cover and peace of mind, we recommend our Zero Excess coverage:ZE is available only when Collision Damage Waiver (CDW) is included in your reservation or selected as an additional protection.The purchase of ZE reduces the customer’s excess to 0 EUR in cases of:- Damage to the vehicle's bodywork- Damage to the tyres and windows of the vehicle- Theft or attempted theft of the rented vehicle- Damage to others or their property (3rd Party Liability)Zero Excess (ZE) is an optional coverage available to the renter.
AMSTERDAM CITY CENTER