Additional Driver
All additional drivers must meet all rental requirements. All additional drivers must appear at the rental counter, present their driver's license, and sign the rental agreement. Additional drivers can only be added to the contract at the start of the rental at the pick-up locations. An additional driver fee of 25.00 SAR per day applies for each additional driver.
Age Requirements
The minimum age requirement to rent all vehicles is 25. The maximum age to rent in 70. Renters between the age of 18 and 24 may rent the categories Mini, Economy, Compact, Intermediate Sedan, Small SUV, Economy SUV, Intermediate SUV. No additional fees apply to young drivers.
Cross Border Policy
Vehicles can be driven in GCC countries and its permitted only for Saudi citizens and GCC nationals. Ferry crossings with the vehicles are not permitted. A cross border fee of 75 SAR plus Vat per rental applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Customers are required to inform the rental branch about any cross border travel at least 3 hours in advance. Unauthorized cross border travel will result in a breach of contract and incur a penalty charge of 5000 SAR.
Damage Waiver
CDW - Collision Damage Waiver provides excess coverage for damage applied to the body of the vehicle. It does not cover damage to tires, windshields or the underbody of the vehicle during the rental. In case of vehicle accident/damage, a police report should be provided of the incident and rental will be responsible with an excess amount which ranges from 2000 SR - 5000 SR depending on the vehicle group.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route, and car category.
Refueling Service
Fuel policy will be full to full. If the vehicle is not returned with a full tank, customer will be charged for fuel difference based on local fuel prices plus refueling fees. Refueling fees will be calculated as follows: If a customer returns the vehicle with a quarter of a tank or less (0 to 25%), refueling fees will be 50 SAR plus tax. If a customer returns with half tank (50%), refueling fees will be SAR 40 plus tax, and if a customer returned the vehicle with three quarters of a tank (75% -100%), customer will be charged for SAR 20 plus tax.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals at this location. Redemption of points is not available at this location.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption of free days is not available at this location. Note: Emerald Club members can earn credits at National and Enterprise brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Miscellaneous Policy
The booking duration of existing contracts cannot be extended. If the customer desires to extend their rental, they must create a new booking and visit the branch to close their current contract and execute the new booking. In case extending the rental period with the same booking, any additional days will be calculated based on the local rates. A refund will not be issued for returning the car early.
Forms of Payment
The accepted payment types for rental amount are cash, debit cards, and credit cards such as: Visa, Mastercard, and AMEX. While security deposit is only accepted by credit cards.
Renter Requirements
Driver's licenses must be valid for a minimum of six months from the date of vehicle return (rental agreement period). Digital driving licenses are only accepted for Saudi citizen and residents. Holders of the international driving license are required to show their passport and visitor's visa at the time of rental as an additional form of ID. Customers with international driving license are allowed to rent the vehicle for the first 90 days upon their arrival to the country. If they wish to continue the rental, they should inform the rental branch after they get the Saudi license and residency card. Visitors holding Umrah/Hajj visas are not allowed to rent and Holders of a multiple/single exit re-entry visas are also not allowed to rent a car.
Super Collision Damage Waiver
SCDW - Super Collision Damage Waiver provides excess coverage for damage applied to the body of the rental vehicle. It does not cover damage to tires, windshields or the underbody of the vehicle. A daily premium fee which ranges from 25 - 100 SAR depending on the vehicle group rented. In case of vehicle accident-damage, a police report should be provided of the incident and renter will be responsible with an excess amount of 0. If SCDW is waived, the renter will be responsible for an excess deductible which ranges from 2000 to 5000 SAR depending on the vehicle group rented.
Supplemental Liability Protection
Third Party Liability coverage is included in all rates and provides cover for third parties and property in the event of an accident up to the coverage limit of SAR 10,000,000 - 10 million Saudi Riyals. A police report is mandatory in the event of an accident and a deductible amount of SAR 1500 will apply.
Theft Protection
TP -Theft Protection provides excess coverage for theft-incident to the rented vehicle. In case of theft, renter will be responsible for the deductible amount of the Coverage which ranges from 2000 SR - 5000 SR depending on the vehicle group. Police report of the theft incident should be provided together with the vehicle keys. TP coverage will be invalid if the key was left in the vehicle during theft. In such cases the customer will be responsible for the full value of the vehicle.
Tire and Windshield Protection
TWP - Tire and Windshield Protection provides excess coverage for damages on Tires and Windshield. A daily premium fee which ranges from 30 - 100 SAR depending on the vehicle group rented. In case of Tires and Windshield damage, rental will be responsible for an excess amount of 0. If TWP is waived, the renter will be fully responsible and charged for the damaged tires or windshield.
